What if I need to freeze or want to cancel my account?
Please call the membership office at 540-564-5685. Our monthly billing occurs on the 2nd of the month for the current month that we are in so we require any changes to be submitted by the 31st of the previous month. Please note: 30 days notice is required to cancel a membership account.
What if I need to make other changes to my membership account?
If you need additional assistance, please call 540-564-5685. Our membership office hours are Mon – Friday 9am – 1:30pm and 2:00pm-5pm; Saturday 9am – 1pm. We appreciate your patience as we process your requests.
When will I see my next monthly billing or draft?
Our monthly billing occurs automatically on the 1st day of the month. If you pay by statement, your monthly dues statement is mailed to you the first week of the month. If you pay by Credit card or EFT, you will see your monthly draft transmitted on the 15th of the month. Your current month’s membership dues and any previous balance applied prior to the month is reflected in your balance due each month.