For the safety and courtesy of all members and guests:

• Cell phone usage is strictly prohibited in the locker rooms.
• Cell phone conversations/texting while actively engaging in an exercise is not permitted.
• Cell phone conversations should be taken in the lobby area only. 
• Any photography/videography captured inside the Wellness Center should ONLY include those who have given adult consent.
• Headphones must be used when listening to music or for video viewing purposes on the fitness floor.
• Please silence your ringer when attending a group fitness class.

Member Check-In: All members must scan their membership tag at the front desk upon entering the center. The tag is non-transferable. Usage by another person other than the member whom the card is issued may result in termination of membership and/or removal from the center. A current member picture associated with your account on file is required.

Non‐Member Check‐In: All non‐members coming to center for training sessions, programs, and swim lessons or using the center as a guest must register at the Front Desk before entering the center. Program session fees/guest fees apply.

To ensure the safety of all members and guests, all members and guests are required to adhere to the following age-guidelines related to use of the facility and equipment. These guidelines may be adjusted as deemed necessary by the management team; safety is always our top priority.

Direct Adult Supervision or With Parent means that a parent or other authorized guardian should be in the same designated area, maintain constant visual contact.

Children 4 and under may access the indoor track when a parent/adult guardian remains within arm’s length of child. Please observe posted rules.

Children ages 5-9 may access the following areas with a parent or under Direct Adult Supervision:

Aquatics area

Basketball court

Indoor track

Children under age 10 do NOT have access to the following areas:

Fitness Equipment Areas

Group Fitness Studio

Equipment in the Stretching Areas

Children, ages 10-13 may access the following areas with a parent and under Direct Adult Supervision:

Fitness Equipment Areas (with proper orientation),

Basketball Court

Group Fitness Studio

Pool

Indoor track

Children, ages 14-15 years of age have full access to the facility while a guardian is in the facility.

Members, ages 16-17 may use the facility without a guardian in the facility.

Non-members, ages 16-17 must be accompanied by a supervising guardian, age 18 or above.

KIDS CLUB 

A parent or designated guardian (person 18 years of age or older) must remain on center premises while the child is visiting Kids Club. Kids Club operates as a program exempt from licensure with basic health and safety requirements but has no direct oversight by the VA Department of Education.

Kids Club is available with advanced reservation for member children during designated times and allows you to enjoy your workout while your children, ages infant through school age children, participate in a variety of activities. Below are our procedures designed to provide a fun, safe, and engaging environment for your loved ones.

Advance reservations through our Member Portal are required. (24 hours advance registration recommended)

Children must be checked in and out by a parent, or listed adult guardian when visiting the Kids Club

Child members may visit Kids Club up to 90 minutes per visit.

Children should be fed prior to visiting the Kids Club. Due to allergy/choking risk, snacks are not permitted in this area. Parents should provide non-breakable bottles, water bottle labeled with full name.

Children should also have a fresh diaper and/or use the bathroom prior to their visit. We are not able to provide diaper changes. Parents will be notified to change the diaper.

The use of cell phones or other devices to take photos or videos is prohibited in the Kids Club with the exception of id photo taken with our system software for identification purposes.

Children should refrain from bringing personal games and toys to the Kids Club. We are not liable or responsible for lost, stolen, or damaged personal items.

Sick children, including but not limited to children with a fever and/or contagious illness, should not visit Kids Club. If a child becomes sick while in Kids Club, the parent or guardian is responsible for immediately picking up the child.

Our employees may not accept or administer medication to any child. This includes emergency medication, such as EpiPens.

If a person other than the authorized guardian is going to pick up the child, the name of the person picking up the child should be communicated to the Kids Club employee.

Kids Club team members may contact the parent/guardian of children requiring one-to-one supervision, children who are unable to comfortably participate in activities, and/or children exhibiting undesirable behavior. Kids Club team members will make a reasonable effort to calm and/or redirect a child. Kids Club team members may ask the parent to pick up the child from Kids Club. Children exhibiting undesirable behaviors repeatedly and/or specific behaviors the team deems as aggressive or unsafe may have their Kids Club privileges suspended or revoked.

Parents or authorized guardian may enter the Kids Club to assist their children. For safety reasons, parents and supervising adults are limited to a ten-minute stay in the Kids Club.

LOCKER ROOMS

Children age 3 and under may use either male or female locker rooms with a parent/guardian. Children age 4 and over must use gender specific locker rooms. Youth under the age of 14 should not be unattended in the locker room. For your convenience, a family locker room is available for those individuals with small children, members with special needs or for those who want private changing spaces. The Wellness Center offers complementary locker services for members and guests during your visit and items should be removed at the end of your visit. For the safety and security of your valuables, we ask that you refrain from bringing valuables into the center. Locks for daily use can be checked out at the front desk.

NO SOLICITATION/NON-CLUB TRAINING, LESSONS

Unauthorized solicitation and/or distribution of any kind is prohibited. Private instruction, lessons or training at the center may be provided strictly by center authorized personnel.

Membership does not confer or include interest of ownership in facilities or assets of Sentara or the Sentara RMH Wellness Center. Membership grants zero rights to govern or control the affairs of the Sentara RMH Wellness Center. Sale or transfer of the membership is strictly prohibited by a member or outside entity

Observe all speed limit, directional and parking signs in the lot. Do not leave children, animals, or any items of value in your vehicle when visiting. When deemed necessary, we will report unsafe conditions to law enforcement authorities. SRMHWC is not responsible for damage to vehicles in our parking lot.

Do not leave vehicles overnight on the premises.

SRMHWC is NOT responsible for lost or stolen articles. It is strongly recommended that you do not bring items of value to the center. Please turn in any found articles to the lost and found at the front desk. If you have lost an item, please check with the front desk.

SRMHWC encourages all members and guests to secure personal belongings. Complementary lockers are available for day use only. If you’d like to store items overnight, we offer monthly locker rental (when available) as an add-on to your membership. Do not leave items of value in plain view in your vehicle, and always lock your vehicle. SRMHWC is not liable or responsible for lost, stolen, or damaged personal items, whether from lockers, vehicles, or other locations on the premises.

POOL/AQUATICS AREA

Those who use the pool or any other part of the aquatics area (including all classes and clinics) do so at their own risk, as there may be times when no staff will be present. Parents and guardians with children using these areas are responsible for their children’s safety and their adherence to rules governing the pool area. Please observe all posted schedules for times when warm pool is Adults Only. Children under the age of 14 must be under the close and direct supervision of a responsible adult at all times.

Appropriate swimming attire for a family fitness center is required at all times for example:

All swimmers must wear proper, clean swim attire appropriate for a family fitness center. Appropriate attire includes non-revealing swimsuits and chlorine-resistant swim shirts and shorts. No thongs/cheeky bottoms. Wellness Center staff have the authority to deem what is appropriate, if you have any questions, please ask.

Members and guests swim at their own risk.

Children under the age of 14 must have direct adult supervision at all times in the pool and locker room areas.

A cleansing shower is required before entering pools.

Children in life jackets or other flotation devices must be within arms length of adult guardian.

Extended underwater swimming and breath holding activities are strongly discouraged.

No food allowed in pool area.

No running or horseplay allowed on deck.

No diving allowed.

Those with open sores should not enter the pools.

Infants and toddlers must wear swim diapers (available for purchase at the reception desk).

Please see complete list of safety rules posted in the pool area. The on-duty lifeguard is responsible for rule enforcement.

PLEASE SEE OUR POOL SCHEDULES for specific times listed for lap swimming, rehab and adult only time in the warm water pool, and open swim times. We update the schedule quarterly.

WHIRLPOOL 

The whirlpool can be a very relaxing and therapeutic experience. However, due to extreme temperatures, the whirlpool can also be dangerous to your health. Please consult a physician prior to entering the whirlpool or sauna, and limit usage to a maximum of 10 minutes. Children ages 4 and under are not permitted in the whirlpool or sauna. It is not recommended for children ages 5-12 to use the whirlpool or sauna and may not use without parental supervision. Please observe the posted rules before entering either facilities.

It is not recommended for the following individuals to use the whirlpool or sauna:

· Children under the age of 12 (4 and under not permitted)

· Women who are pregnant, sick or the elderly.

· Individuals with heart disease, diabetes or medical issues

· Those who have high or low blood pressure

· Those with a past history of heat-related conditions

· Anyone currently taking anticoagulants, antihistamines, vasoconstrictors, stimulants, alcohol, narcotics, or tranquilizers

· Immediately after exercise

· Adults and children with sickness/communicable disease

Sauna

Our saunas are dry heat saunas. Pouring liquids on our heating units causes damage and should never be used to create steam in this environment. Reported abuse of the sauna equipment will result in loss of access/termination of membership.

The sauna can be a relaxing and therapeutic experience. However, due to extreme temperatures, the sauna can also be dangerous to your health. Please consult a physician prior to entering the sauna, and limit usage to a maximum of 10 minutes. Children ages 4 and under are not permitted in the sauna. It is not recommended for children ages 5-12 to use the sauna and may not use without parental supervision. Please observe the posted rules before entering either facilities.

It is not recommended for the following individuals to use the sauna:

· Children under the age of 12 (4 and under not permitted)

· Women who are pregnant, sick or the elderly.

· Individuals with heart disease, diabetes or medical issues

· Those who have high or low blood pressure

· Those with a past history of heat-related conditions

· Anyone currently taking anticoagulants, antihistamines, vasoconstrictors, stimulants, alcohol, narcotics, or tranquilizers

· Immediately after exercise

· Adults and children with sickness/communicable disease

Upgrades or adding qualifying family members to your account is available with a $25 upgrade fee and by paying the difference in monthly dues. 

• Qualifying family members include spouse or partner residing with proof of shared address and dependent children under the age of 25. 
• For instance, if you would like to add a member to your account beginning on April 1^st, please visit Membership Services to fill out the appropriate paperwork by March 1^st.
• The primary member (account holder) will need to visit our membership office during office hours to pay the $25 upgrade fee and prorated dues and sign for the change.
• The membership office is open Mon – Fri 9:00am – 1:00pm and 2:00pm – 5:30pm; Sat 9am – 1:00pm.

Downgrades or removing a family member from your account is available with a 30 day written notice to update the new dues amount for the next billing cycle.  

• For instance, if you would like to remove a family member from your account beginning on April 1^st, please visit Membership Services to fill out the appropriate paperwork by March 1^st.
• The primary member (account holder) will need to visit our membership office during office hours to sign for the change.
• The membership office is open Mon – Fri 9:00am – 1:00pm and 2:00pm – 5:30pm; Sat 9am – 1:00pm.

Membership accounts may be placed on a hold or freeze for personal reasons for a minimum of 1 full month to a maximum of 3 full months (in full-month increments) in a calendar year.

• A hold fee is applied in place of the regular monthly dues during each month of the freeze.
• $15 per individual account/per month or $30/per month for a couple or family account.
• When a membership is in “hold” or freeze status, the member may not use the facility.
• A 30 day notice is required to freeze the membership before the billing cycle. The freeze takes effect on the 1st of the month.
• For instance, if you would like to freeze your account beginning on April 1^st, please visit Membership Services to fill out the appropriate paperwork by March 1^st.
• At the end of the requested freeze/hold period, your membership account and regular monthly dues will activate automatically on the 1st of the month.  
• Hold request forms are available in the membership office. Requests must be submitted in person during membership office hours. The membership office is open Monday – Friday 9 am – 1 pm; 2 pm – 5:30 pm and Saturday 9 am – 1 pm.   

   

Membership accounts may be placed on a hold or freeze for medical reasons for a minimum of 1 full month to a maximum of 3 full months (in full-month increments) in a calendar year.

• A physician’s signature is required in order to put your membership on a medical freeze. The physician should note the medical clearance date for return to activity on the freeze form.
• When a membership is in “hold” or freeze status, the member may not use the facility.
• A 30 day notice is required to freeze the membership before the billing cycle. The freeze takes effect on the 1st of the first full month to a maximum of 3 full months.
• At the end of the requested freeze/hold period, your membership account and regular monthly dues will activate automatically on the 1st of the month.  
• Freeze request forms are available in the membership office. Requests must be submitted in person during membership office hours. The membership office is open Monday – Friday 9 am – 1 pm; 2 pm – 5:30 pm and Saturday 9 am – 1 pm.

CANCELLATION OF MEMBERSHIP  

A 30-day written notice of cancellation is required to cancel your account. The Primary member must request cancellation in writing at least 30 days before the effective cancellation date via:   

1) in person in the membership office during office hours Monday – Friday 9 am – 1 pm; 2 pm – 5:30 pm and Saturday 9 am – 1 pm or 

 2) via certified mail to Sentara RMH Wellness Center, 2500 Wellness Drive, Harrisonburg, VA 22801.   

Please note: We are not able to take cancellation requests by phone or email.  

Date of effective cancellation will occur at the end of the full monthly billing cycle. Members are obligated to pay all balances on the account upon cancellation.  For instance, if you would like to cancel your account beginning on April 1^st, please visit Membership Services to fill out the appropriate paperwork by March 1^st.

Failure to use the facilities does not imply a wish to discontinue membership or absolve members from payment of monthly dues.  

Non-Payment/Failure to submit a 30-day notice does not absolve the member from payment due.   

An enrollment fee is required to rejoin the center.  

In the case of an unusual incident or an accident, please notify the front desk. In the event of an injury or accident, please notify the front desk. Call 9-1-1 in the event of a medical or health emergency. First Aid Kit & AED are located at the front desk. Our employees will call 9-1-1 emergency services when alerted to a medical emergency.

Pets or companion animals are not permitted inside the center, unless the animal is a service animal. A service animal is trained to perform tasks or duties in the care of a person with a disability who requires specific assistance for the disability or is an on-duty law enforcement animal. Service animal must remain leashed and under the responsible person’s control at all times. The animal will be excluded if it poses a health or safety risk, is not housebroken, excessively barks or if it is out of control and the handler is unable or unwilling to effectively control it. The animal’s owner is liable for any damage caused by the animal.

Guns, firearms and weapons are prohibited on the premises. Only on-duty law enforcement officers are permitted to carry firearms on property.

FITNESS AREAS

• Please refrain from dropping heavy weights.
• Allow others to alternate with you when doing multiple sets.
• Observe a 30-minute limit on cardio machines if others are waiting to use the equipment.
• Use collars and bumpers at all times on Olympic bars.
• Re-rack your weights from all machines and bars after use.
• Wipe down benches, weights and machines after use.

Food is only permitted in the lobby and cafe areas outside of special event occasions. Sports drinks and water must be in a spill-proof, non-breakable bottle. No glass or open canned beverages allowed. Vending machines and drinking fountains are located in our lobby area.

Group exercise classes are included with a membership or guest pass.

• For the courtesy of others, please arrive to class on time and silence your cell phone.
• Athletic, non marking shoes are required unless you are participating in Yoga, Pilates, Barre or Aqua. Water shoes are recommended in all Aqua classes.
• If this is your first time attending a class, please let the instructor know before class begins so they may assist you.
• Please store personal items in a locker or out of the way on the perimeter of the studio.
• Use wipes to clean your equipment and put all equipment back where it is stored.
• Food is not permitted in the studio, court or pool area. All beverages should be in a non-breakable, sealable container.

Youth access to classes:

• Under Age 10 not permitted.
• Ages 10 – 14 must be participating in the class and with an adult guardian at all times.
• Ages 14 – 15 may participate in class as long as a responsible adult remains on the premises.
• Members Age 16 and up – may access the facility without a parent.
• Guests Age 16 – 17 may access the class as long as a  responsible adult remains on the premises.

The group studios may be used for exercise only when the studio is not scheduled for a class or other organized SRMHWC activity/event.

SRMHWC prohibits the operation of studio sound systems by members and guests at all times.

SRMHWC operates as a membership-based club. With that in mind and in order to accommodate our members’ guests and visitors to the area, we have the following guest policies.

• All non-members guests must check in at the front desk and pay the appropriate fee or provide a guest pass and complete a pre-screening questionnaire prior to utilizing the facility. Non-members found to be using the facility without paying will be asked to leave and may be suspended from future use.
• Guests of members should be checked-in at the front desk by the hosting member and pay the appropriate fee or provide a guest pass. Failure to check-in your guest, could result in suspension or termination of your membership. Members are responsible for damage incurred by dependent children or guests.
• Guests do not have access to child care services.
• Guests under the age of 18 must be accompanied by a responsible adult age 18 or over.
• Guest fees or passes must be used when accessing any area in the facility past the lobby area regardless of intent to participate in activities.

Non Member Daily Admission:

Adult 18 & over: $18

Youth/Tot/Infant: $12

Guest Pass Booklet (5 passes): $65

Guest with Member:

Adult 18 & over: $12

Youth/Tot/Infant: $8

Guest Pass Booklet (5 passes): $40

Complimentary electronic guest passes for qualifying membership

Qualifying membership accounts receive electronic guest passes on their account. The member must accompany the guest in order to use the electronic pass. These guest passes automatically expire on the 31st of December or in the event of membership cancellation. Guest passes are shared on the account and may be used by any eligible member listed on the membership and are non transferable and non refundable. A Member may use up to 2 electronic passes to bring up to 2 guests/per day.

Over 5 guests at one time, is considered a large party. Bringing a large party must be pre-planned and pre-approved by the management team.