Downgrades or removing a family member from your account is available with a 30 day written notice to update the new dues amount for the next billing cycle.  

• For instance, if you would like to remove a family member from your account beginning on April 1^st, please visit Membership Services to fill out the appropriate paperwork by March 1^st.
• The primary member (account holder) will need to visit our membership office during office hours to sign for the change.
• The membership office is open Mon – Fri 9:00am – 1:00pm and 2:00pm – 5:30pm; Sat 9am – 1:00pm.

Membership accounts may be placed on a hold or freeze for personal reasons for a minimum of 1 full month to a maximum of 3 full months (in full-month increments) in a calendar year.

• A hold fee is applied in place of the regular monthly dues during each month of the freeze.
• $15 per individual account/per month or $30/per month for a couple or family account.
• When a membership is in “hold” or freeze status, the member may not use the facility.
• A 30 day notice is required to freeze the membership before the billing cycle. The freeze takes effect on the 1st of the month.
• For instance, if you would like to freeze your account beginning on April 1^st, please visit Membership Services to fill out the appropriate paperwork by March 1^st.
• At the end of the requested freeze/hold period, your membership account and regular monthly dues will activate automatically on the 1st of the month.  
• Hold request forms are available in the membership office. Requests must be submitted in person during membership office hours. The membership office is open Monday – Friday 9 am – 1 pm; 2 pm – 5:30 pm and Saturday 9 am – 1 pm.   

Membership accounts may be placed on a hold or freeze for medical reasons for a minimum of 1 full month to a maximum of 3 full months (in full-month increments) in a calendar year.

• A physician’s signature is required in order to put your membership on a medical freeze. The physician should note the medical clearance date for return to activity on the freeze form.
• When a membership is in “hold” or freeze status, the member may not use the facility.
• A 30 day notice is required to freeze the membership before the billing cycle. The freeze takes effect on the 1st of the first full month to a maximum of 3 full months.
• At the end of the requested freeze/hold period, your membership account and regular monthly dues will activate automatically on the 1st of the month.  
• Freeze request forms are available in the membership office. Requests must be submitted in person during membership office hours. The membership office is open Monday – Friday 9 am – 1 pm; 2 pm – 5:30 pm and Saturday 9 am – 1 pm.

CANCELLATION OF MEMBERSHIP  

A 30-day written notice of cancellation is required to cancel your account. The Primary member must request cancellation in writing at least 30 days before the effective cancellation date via:   

1) in person in the membership office during office hours Monday – Friday 9 am – 1 pm; 2 pm – 5:30 pm and Saturday 9 am – 1 pm or 

 2) via certified mail to Sentara RMH Wellness Center, 2500 Wellness Drive, Harrisonburg, VA 22801.   

Please note: We are not able to take cancellation requests by phone or email.  

Date of effective cancellation will occur at the end of the full monthly billing cycle. Members are obligated to pay all balances on the account upon cancellation.  For instance, if you would like to cancel your account beginning on April 1^st, please visit Membership Services to fill out the appropriate paperwork by March 1^st.

Failure to use the facilities does not imply a wish to discontinue membership or absolve members from payment of monthly dues.  

Non-Payment/Failure to submit a 30-day notice does not absolve the member from payment due.   

An enrollment fee is required to rejoin the center.